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Membership Services Subgroup - Terms of Reference

1. Aim of the Subgroup

The aim of the Subgroup shall be to develop and maintain services that identify and meet the needs of the membership. This includes:

  1. maintaining current services to meet the needs of the membership such as the peer-groups and skills-banks;
  2. developing new services that identify and meet the needs the membership;
  3. monitoring and evaluating the effectiveness of the services and the needs of the membership; and
  4. identifying more effective engagement methods,

2. Scope of the Subgroup

It is for the Subgroup to decide how best to maintain current services. Any new services, must be approved by the Board.

3. Membership of the Subgroup

The Subgroup shall chaired by a Director of the Association of Volunteer Managers. It can have up to eight members, all of whom must be members of the Association of Volunteer Managers, except for any specialists the Subgroup decides to involve provided that the specialists are not volunteer managers.

Members may serve for a period of up to two years. The Chair may serve for a period of up to three years. Members will be appointed by application to the Board when a vacancy arises.

A member of the Subgroup shall cease to be a member if s/he:

  1. reaches the end of the period of his or her appointment;
  2. notifies the Subgroup a wish to resign;
  3. is no longer a member of the Association of Volunteer Managers; or
  4. is removed by the Board of Directors by a 75% majority, provided that any member to be removed shall have the right to be heard by the Board of Directors

4. Proceedings of the Subgroup

It is for the Subgroup to decide how it wishes to conduct its business. However it must:

  1. provide an update to each Board Meeting;
  2. have a forum on the website that enables AVM members to feed into its work and the Subgroup to ensure the membership are kept up-to-date on its work;
  3. and ensure it communicates and works with the other Subgroups where there are potential overlaps

5. Amending Terms of Reference

The Subgroup may amend these Terms of Reference upon application to the Board.